Last Updated: August 18, 2026
Welcome to Dr. Aqua RO Care. By accessing or using our website, doctoraquarocare.in, or booking any of our products or services, you agree to comply with the following Terms & Conditions.
1. General Terms
These Terms & Conditions apply to all visitors, customers, and users of our website and services.
By using our website or booking a service, you confirm that you have read, understood, and agreed to these terms.
2. Our Services
Dr. Aqua RO Care may provide services including:
- RO water purifier repair and servicing
- RO installation
- RO maintenance and AMC services
- Filter and spare-part replacement
- Water softener services
- RO plant servicing
- Water treatment solutions
- Kitchen chimney services
- Other related products and technical services
Service availability may vary depending on location, product type, technician availability, and required spare parts.
3. Service Booking
Customers must provide accurate information while submitting a service request, including their name, contact number, address, and service requirements.
Booking confirmation may be provided through phone, WhatsApp, SMS, email, or other communication methods.
A booking request does not always guarantee immediate service availability.
4. Service Charges
Service charges may vary depending on:
- Type of service
- Product condition
- Required spare parts
- Repair complexity
- Location
- Additional work requested by the customer
Where possible, applicable charges will be communicated before completing major repairs or replacements.
5. Spare Parts and Replacement
If replacement parts are required, the technician may recommend suitable spare parts based on the product and service requirement.
Charges for spare parts may be additional unless they are specifically included under an applicable service package or AMC plan.
6. Customer Responsibilities
Customers are responsible for:
- Providing correct contact and address information
- Providing safe access to the service location
- Informing the technician about known product issues
- Reviewing service details before approving additional repair work
- Making payment for completed services or purchased products
7. Payments
Payments may be accepted through available payment methods such as cash, UPI, bank transfer, online payment, or other supported methods.
Customers should ensure payment is made only through authorized payment channels communicated by Dr. Aqua RO Care.
8. Cancellation and Rescheduling
Customers should inform us as early as possible if they wish to cancel or reschedule a service appointment.
Repeated cancellations, incorrect addresses, or unavailable customers may result in the booking being cancelled.
Certain visit or inspection charges may still apply where a technician has already travelled to the service location.
9. Warranty
Warranty, where applicable, may depend on the specific product, spare part, or service provided.
Warranty may not apply to damage caused by:
- Misuse
- Physical damage
- Unauthorized repair
- Electrical problems
- Improper installation by third parties
- Water-quality conditions
- Normal wear and tear
- External factors beyond our control
Applicable warranty details should be confirmed at the time of service or purchase.
10. Third-Party Brands
Dr. Aqua RO Care may provide repair, maintenance, installation, or support services for products manufactured by different brands.
Unless specifically stated, references to third-party brand names are for identification and service-description purposes only and do not necessarily imply official authorization, partnership, or endorsement.
11. Website Information
We make reasonable efforts to ensure that information displayed on our website is accurate.
However, product details, service availability, pricing, offers, images, and other information may be updated or changed without prior notice.
12. Limitation of Liability
Dr. Aqua RO Care will not be responsible for indirect or consequential losses arising from website use, service delays, third-party products, circumstances beyond reasonable control, or inaccurate information provided by the customer.
Our liability, where applicable, will be limited in accordance with applicable law and the nature of the service provided.
13. Intellectual Property
Website content including text, graphics, designs, layouts, branding elements, and other materials belonging to Dr. Aqua RO Care may not be copied, reproduced, distributed, or used commercially without permission.
Third-party trademarks and brand names remain the property of their respective owners.
14. Privacy
Use of personal information submitted through our website or service channels is governed by our Privacy Policy.
By submitting your details, you agree that we may contact you regarding your enquiry, booking, service, or related support.
15. Changes to These Terms
Dr. Aqua RO Care reserves the right to update or modify these Terms & Conditions from time to time.
Any revised terms will become effective once published on this website.
16. Governing Law
These Terms & Conditions will be governed by the applicable laws of India.
Any disputes will be subject to the jurisdiction of the competent courts applicable to our business location.
Contact Us
For questions regarding these Terms & Conditions, please contact:
Dr. Aqua RO Care
Website: www.doctoraquarocare.in
Email: serviceskolkata9@gmail.com
Phone: +918910351711